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its consultants have participated in three major utilities', PacifiCorp, Detroit Edison and New Zealand Telecom, customer service and billing management systems design, development and maintenance.

The evolving deregulation in the electric utility presents opportunities and challenges. Utilities have recognized that there is a need for enhanced and more responsive customer service, capability of producing desegregated invoices for multiple types of services, presentation of invoices online using the Internet customized and competitively structured pricing for commercial and industrial customers. These requirements have created a need for implementing new customer service and billing systems and a continuing need to enhance and add features to reflect the changing regulatory and market conditions. its has gained considerable experience through our hands on involvement with the three utilities in successfully meeting the requirements of the industry. its can work with you in selecting and implementing a new system to enhancing and adding features to your existing system to providing you maintenance services to enable you to fully leverage your current systems in the changing environment. Detroit Edison experience is an example of a wide range of services its can undertake for utility industry:

Customer Service and Billing System (CSB) for Detroit Edison, serving over three million customers. CSB is an online system for automating all customer service and billing functions for the electric power supplied to all its customers. It is developed on ORACLE platform using 3-tier architecture. The system has been architect to meet the evolving requirements in the deregulated market. It also supports streamlined business processes through building interfaces to a number of other existing systems for managing the work requests, power outages, and meter readings.

its Consultants were responsible for requirement definition, database design, defining the functional hierarchy for site / service and metering sub-systems, planning, mentoring and coordination of the activities of the development team. Analysis of Customer subsystem that included Customer Registration, Inquiries, Turn On, Disconnects and Customer Transfers. Took over the system test responsibility as part of Testing team and completed test cases, conditions and business events mapping with Users for the Customer subsystem. Also participated in Build and Version control process with the technical team.

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